{"id":9979,"date":"2024-10-07T09:39:52","date_gmt":"2024-10-07T07:39:52","guid":{"rendered":"https:\/\/www.eurevia.com\/stargazer\/support\/"},"modified":"2025-12-22T16:40:24","modified_gmt":"2025-12-22T15:40:24","slug":"support","status":"publish","type":"page","link":"https:\/\/eurevia.orlenemoulinas.fr\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9979\" class=\"elementor elementor-9979 elementor-7278\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2025\/07\/service-client.png\" class=\"elementor-element elementor-element-0b4da70 e-con-full e-flex e-con e-parent\" data-id=\"0b4da70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bf7acaf e-con-full e-flex e-con e-child\" data-id=\"bf7acaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-092a6e9 elementor-widget elementor-widget-heading\" data-id=\"092a6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce180f1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ce180f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-62bb906 elementor-widget elementor-widget-heading\" data-id=\"62bb906\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Users<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa1a7bf e-flex e-con-boxed e-con e-parent\" data-id=\"fa1a7bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d464ca elementor-widget elementor-widget-menu-anchor\" data-id=\"1d464ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Download\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-325c63e e-flex e-con-boxed e-con e-parent\" data-id=\"325c63e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62f4230 elementor-widget elementor-widget-heading\" data-id=\"62f4230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Downloads<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#FFF7F1\" class=\"elementor-element elementor-element-167283ba e-con-full e-flex e-con e-parent\" data-id=\"167283ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-color=\"#CBD2DA\" class=\"elementor-element elementor-element-52f92c7 e-con-full e-flex e-con e-child\" data-id=\"52f92c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fa7b76c e-flex e-con-boxed e-con e-child\" data-id=\"fa7b76c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc4f9f dce_masking-none elementor-widget elementor-widget-image\" data-id=\"cfc4f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"179\" height=\"300\" src=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reGATE-EcransAccueil-1-04-2024-scaled.png\" class=\"attachment-medium size-medium wp-image-10955\" alt=\"\" srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reGATE-EcransAccueil-1-04-2024-scaled.png 1526w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reGATE-EcransAccueil-1-04-2024-scaled-600x1007.png 600w\" sizes=\"(max-width: 179px) 100vw, 179px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-341f0ca elementor-widget elementor-widget-heading\" data-id=\"341f0ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">r\u00e9GATE - Tablet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b74f1ee elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"b74f1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae34263 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ae34263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/wp-content\/uploads\/2024\/04\/reGATE-Notice-utilisation-YCS12-02D24.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">reGATE User Manual<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6294597 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6294597\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/youtu.be\/YTTc4HjkAX0\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ReGATE planning (video tutorial)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-color=\"#C4D1D4\" class=\"elementor-element elementor-element-6a9a27ac e-con-full e-flex e-con e-child\" data-id=\"6a9a27ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-26ad9a5 e-flex e-con-boxed e-con e-child\" data-id=\"26ad9a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7017023 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"7017023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reSENS-themostat-Eurevia-2D.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10954 lazyload\" alt=\"\" data-srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reSENS-themostat-Eurevia-2D.png 1417w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reSENS-themostat-Eurevia-2D-300x300.png 300w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reSENS-themostat-Eurevia-2D-100x100.png 100w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/reSENS-themostat-Eurevia-2D-600x604.png 600w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-58dd4a8 elementor-widget elementor-widget-heading\" data-id=\"58dd4a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Thermostat - reSENS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-367d66c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"367d66c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-246267f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"246267f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/wp-content\/uploads\/2024\/04\/Notice-utilisation-reSENS-filaire-et-sans-fil-YCS-02L23.FR.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">r\u00e9SENS user manual (wired and wireless)<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-color=\"#EEE9DD\" class=\"elementor-element elementor-element-66dd067 e-flex e-con-boxed e-con e-parent\" data-id=\"66dd067\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6080098 e-con-full e-flex e-con e-child\" data-id=\"6080098\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25ff607 e-flex e-con-boxed e-con e-child\" data-id=\"25ff607\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e6c0b7 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"0e6c0b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZA1-V3-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10959 lazyload\" alt=\"\" data-srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZA1-V3-150x150.png 150w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZA1-V3-300x300.png 300w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZA1-V3-100x100.png 100w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-a8557f7 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a8557f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/storage\/2022\/11\/Notice-dutilisation-rZA1-Thermostat-analogique-sans-fil.pdf\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"rZ A1\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/storage\/2022\/11\/Notice-dutilisation-rZA1-Thermostat-analogique-sans-fil.pdf\" >\n\t\t\t\t\t\t\trZ A1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUser manual\nWireless analog thermostat\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c69ee9 e-con-full e-flex e-con e-child\" data-id=\"4c69ee9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c0776e1 e-flex e-con-boxed e-con e-child\" data-id=\"c0776e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df2eb0c dce_masking-none elementor-widget elementor-widget-image\" data-id=\"df2eb0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZ-A2-V2-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10957 lazyload\" alt=\"\" data-srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZ-A2-V2-150x150.png 150w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZ-A2-V2-300x300.png 300w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZ-A2-V2-100x100.png 100w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-c063372 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c063372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/storage\/2022\/11\/Notice-dutilisation-rZA2-Thermostat-analogique-a-decalage-de-consigne.pdf\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"rZ A2\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/storage\/2022\/11\/Notice-dutilisation-rZA2-Thermostat-analogique-a-decalage-de-consigne.pdf\" >\n\t\t\t\t\t\t\trZ A2\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUser manual\nAnalog thermostat\nSetpoint offset\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd5dd92 e-con-full e-flex e-con e-child\" data-id=\"bd5dd92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ec85e11 e-flex e-con-boxed e-con e-child\" data-id=\"ec85e11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3e595 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"ae3e595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZD1_V2-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-10958 lazyload\" alt=\"\" data-srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZD1_V2-150x150.png 150w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZD1_V2-300x300.png 300w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/rZD1_V2-100x100.png 100w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-4074959 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4074959\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/storage\/2022\/11\/Notice-dutilisation-rZD1-thermostat-digital-sans-fil.pdf\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"rZ D1\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/storage\/2022\/11\/Notice-dutilisation-rZD1-thermostat-digital-sans-fil.pdf\" >\n\t\t\t\t\t\t\trZ D1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUser manual\nDigital thermostat\nWireless\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99def59 e-flex e-con-boxed e-con e-parent\" data-id=\"99def59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e251bf4 elementor-widget elementor-widget-heading\" data-id=\"e251bf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae1ce3b elementor-widget elementor-widget-menu-anchor\" data-id=\"ae1ce3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"touchinterface\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-image-url=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/Bandeau-reGATE-copie.png\" class=\"elementor-element elementor-element-3aaba44 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"3aaba44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fbec8d4 e-con-full e-flex e-con e-child\" data-id=\"fbec8d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-044ec74 elementor-widget elementor-widget-heading\" data-id=\"044ec74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">reGATE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-5dd6b4a elementor-widget elementor-widget-heading\" data-id=\"5dd6b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">touch interface<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5516903 elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"5516903\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40b27c0 e-flex e-con-boxed e-con e-parent\" data-id=\"40b27c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-5edcf0e elementor-widget elementor-widget-heading\" data-id=\"5edcf0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions and answers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-6e570d1 elementor-widget elementor-widget-accordion\" data-id=\"6e570d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is planning and how do you create a plan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1151\"><h6><em>Scheduling is used to <strong>execute one or more orders at a given time and day(s)<\/strong>. You can create them from the tablet&#8217;s <g id=\"gid_1\">Scheduling<\/g> tab. To find out more: https: <a href=\"https:\/\/youtu.be\/YTTc4HjkAX0\">\/\/youtu.be\/YTTc4HjkAX0<\/a>  <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are \"Global Commands\"? How do I use them? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1152\"><h6><em>Global commands <strong>affect all zones simultaneously<\/strong>. For example, if you&#8217;re going to be away for a day and want to reduce your energy consumption, you can activate the &#8220;Eco&#8221; mode for all rooms using the <strong>global heating\/air-conditioning command<\/strong>. <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is \"Purification\"?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1153\"><h6><em>Purification improves the air quality in your home. You can start it manually or program it using a schedule. It is activated for all rooms in the home and takes priority over temperature control. The effectiveness of purification depends on the filter installed in the ceiling unit. There are two types of filter: the G4 &lt; 0 &gt; filter, which offers standard filtration, and the F7 filter.    <span style=\"font-size: 16px;\"> <img decoding=\"async\" class=\"alignnone wp-image-7379 lazyload\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/wp-content\/uploads\/2024\/10\/filtre-G7-300x194.png\" alt=\"\" width=\"73\" height=\"47\" data-srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/filtre-G7-300x194.png 300w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/filtre-G7.png 577w\" data-sizes=\"(max-width: 73px) 100vw, 73px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 73px; --smush-placeholder-aspect-ratio: 73\/47;\" \/>  guaranteeing high filtration efficiency (85% of fine particles and 60% of ultra-fine particles). If you have a G4 filter, you can replace it with an F7 filter. <\/span><\/em><\/h6>\n<h6><em>When purification is activated, all zones are treated.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1154\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1154\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I check the software version of the touchscreen interface?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1154\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1154\"><h6><em>To find the software version of the touchscreen interface: <strong>Home<\/strong> &gt; <strong>Settings<\/strong> (top right) &gt; <strong>REGATE settings<\/strong> &gt; <strong>About REGATE<\/strong> &gt; <strong>Software version<\/strong>.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is planning and how do you create a plan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h6><em>Scheduling is used to <strong>execute one or more orders at a given time and day(s)<\\\/strong>. You can create them from the tablet&#8217;s <g id=\\\"gid_1\\\">Scheduling<\\\/g> tab. To find out more: https: <a href=\\\"https:\\\/\\\/youtu.be\\\/YTTc4HjkAX0\\\">\\\/\\\/youtu.be\\\/YTTc4HjkAX0<\\\/a>  <\\\/em><\\\/h6>\\n\"}},{\"@type\":\"Question\",\"name\":\"What are \\\"Global Commands\\\"? How do I use them?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h6><em>Global commands <strong>affect all zones simultaneously<\\\/strong>. For example, if you&#8217;re going to be away for a day and want to reduce your energy consumption, you can activate the &#8220;Eco&#8221; mode for all rooms using the <strong>global heating\\\/air-conditioning command<\\\/strong>. <\\\/em><\\\/h6>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is \\\"Purification\\\"?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h6><em>Purification improves the air quality in your home. You can start it manually or program it using a schedule. It is activated for all rooms in the home and takes priority over temperature control. The effectiveness of purification depends on the filter installed in the ceiling unit. There are two types of filter: the G4 &lt; 0 &gt; filter, which offers standard filtration, and the F7 filter.    <span style=\\\"font-size: 16px;\\\"> <img class=\\\"alignnone wp-image-7379\\\" src=\\\"https:\\\/\\\/eurevia.orlenemoulinas.fr\\\/stargazer\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/filtre-G7-300x194.png\\\" alt=\\\"\\\" width=\\\"73\\\" height=\\\"47\\\">  guaranteeing high filtration efficiency (85% of fine particles and 60% of ultra-fine particles). If you have a G4 filter, you can replace it with an F7 filter. <\\\/span><\\\/em><\\\/h6>\\n<h6><em>When purification is activated, all zones are treated.<\\\/em><\\\/h6>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I check the software version of the touchscreen interface?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<h6><em>To find the software version of the touchscreen interface: <strong>Home<\\\/strong> &gt; <strong>Settings<\\\/strong> (top right) &gt; <strong>REGATE settings<\\\/strong> &gt; <strong>About REGATE<\\\/strong> &gt; <strong>Software version<\\\/strong>.<\\\/em><\\\/h6>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e88e909 elementor-widget elementor-widget-menu-anchor\" data-id=\"e88e909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"thermostat\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-image-url=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/redu-reSENS.png\" class=\"elementor-element elementor-element-895acbf e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"895acbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec75de8 e-con-full e-flex e-con e-child\" data-id=\"ec75de8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-74e8c92 elementor-widget elementor-widget-heading\" data-id=\"74e8c92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/eurevia.orlenemoulinas.fr\/en\/support\/#reSENS\">r\u00e9SENS<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-5e7932e elementor-widget elementor-widget-heading\" data-id=\"5e7932e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Thermostat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-069cfcf elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"069cfcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3019c10 e-flex e-con-boxed e-con e-parent\" data-id=\"3019c10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-b9ffbf0 elementor-widget elementor-widget-heading\" data-id=\"b9ffbf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Questions and answers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-0ff831e elementor-widget elementor-widget-accordion\" data-id=\"0ff831e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1671\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1671\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I change the batteries in my thermostat?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1671\"><h6><em>1. Unscrew the screw located under the thermostat by 1\/4 turn.<\/em><\/h6>\n<h6><em>2. Unhook thermostat from wall.<\/em><\/h6>\n<h6><em>3. Remove and recycle used batteries.<\/em><\/h6>\n<h6><em>4. Insert new batteries (CR 2450). 2 batteries must be changed at a time. <\/em><\/h6>\n<h6><em>5. Replace thermostat on wall bracket.<\/em><\/h6>\n<h6><em>6. Tighten the screw on the underside of the thermostat and check that it is securely assembled.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1672\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1672\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have a connection problem between the thermostat and the touchscreen interface.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1672\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1672\"><h6><em>If there is no connection between your thermostat and your touchscreen interface, there are 3 possible scenarios:<\/em><\/h6>\n<h6><em>1. The <strong>battery<\/strong> icon on the thermostat indicates that the batteries are low, so it is necessary to change the 2 batteries.<\/em><\/h6>\n<h6><em>2. Thermostat <strong>connection<\/strong> icon shows a single dot, meaning it is out of range of the touchscreen interface. Check that the interface is functional. If the thermostat has been moved, return it to its original position.  <\/em><\/h6>\n<h6><em>3. If the thermostat <strong>connection<\/strong> icon shows a crossed-out signal, you need to resynchronize the thermostat and the tablet from the advanced settings of the zone concerned.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd92ea elementor-widget elementor-widget-menu-anchor\" data-id=\"dcd92ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"divers\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-image-url=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/Utilisateurs-1.png\" class=\"elementor-element elementor-element-0c514ae e-flex e-con-boxed e-con e-parent\" data-id=\"0c514ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-85ed68a e-con-full e-flex e-con e-child\" data-id=\"85ed68a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-342469d elementor-widget elementor-widget-heading\" data-id=\"342469d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Miscellaneous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82e5a2a e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"82e5a2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5d5d4 e-flex e-con-boxed e-con e-parent\" data-id=\"bf5d5d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1028dc8 elementor-widget elementor-widget-spacer\" data-id=\"1028dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-e58f94e elementor-widget elementor-widget-heading\" data-id=\"e58f94e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Questions and answers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-1e4c901 elementor-widget elementor-widget-accordion\" data-id=\"1e4c901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3171\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3171\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I reduce the noise level?  <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3171\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3171\"><h6><em>1. If you wish to limit the noise level of your installation, activate the<strong>&#8220;Silent<\/strong>&#8221; <strong>mode<\/strong> from: Home &gt; Global controls heating \/ air conditioning. &gt; Advanced settings <img decoding=\"async\" class=\"alignnone wp-image-7541 lazyload\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/stargazer\/wp-content\/uploads\/2024\/10\/Parametre-de-zone.png\" alt=\"\" width=\"21\" height=\"21\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 21px; --smush-placeholder-aspect-ratio: 21\/21;\"> &gt; Fan power: Silent \/ Normal \/ Increased.<\/em><\/h6>\n<h6><em><strong>(Note<\/strong>: reducing the system&#8217;s ventilation power has an impact on its thermal performance).<\/em><\/h6>\n<h6><em>2. If this setting is not sufficient to obtain the desired comfort, you can <strong>contact our service department<\/strong> for advanced settings.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3172\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3172\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the differences between \"Comfort\", \"Reduced\", \"Eco\" and \"Off\" modes? What is the impact on heating\/cooling and energy savings?  <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3172\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3172\"><ul>\n<li>\n<h6><strong>Comfort<\/strong> mode :<\/h6>\n<\/li>\n<\/ul>\n<h6><em>The system <strong>maintains the desired ambient temperature<\/strong> in each room.<\/em><\/h6>\n<ul>\n<li>\n<h6><strong>Reduced<\/strong>&#8221; mode:<\/h6>\n<\/li>\n<\/ul>\n<h6><em><strong>Reduces energy consumption at night or during short absences<\/strong>.<\/em><\/h6>\n<h6><em>The system maintains a room temperature above 18\u00b0C and below 27\u00b0C depending on the season; these values can be adjusted in the advanced settings.<\/em><\/h6>\n<ul>\n<li>\n<h6><strong>Eco<\/strong>&#8221; mode :<\/h6>\n<\/li>\n<\/ul>\n<h6><em><strong>Significantly reduces energy consumption during extended periods of absence<\/strong>.<\/em><\/h6>\n<h6><em>The system maintains a room temperature above 15\u00b0C and below 30\u00b0C, depending on the season; these values can be adjusted in the advanced settings.<\/em><\/h6>\n<ul>\n<li>\n<h6><strong>Off&#8221;<\/strong> mode :<\/h6>\n<\/li>\n<\/ul>\n<h6><em>The system is <strong>completely switched off<\/strong>, unless the temperature drops below 10\u00b0C, to prevent freezing. For use during long absences. <\/em><\/h6>\n<h6><em><strong>(Note<\/strong>: &#8220;Reduced&#8221; and &#8220;Eco&#8221; modes limit energy consumption over selected periods by shifting temperature setpoints. This implies a reduction in fan running time and heat or cold production). <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3173\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3173\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the \"Boost\" mode work and what are its effects?  <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3173\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3173\"><h6><em>If the software version of your touchscreen interface is earlier than version 2.1, \u201cBoost\u201d mode can be activated zone by zone from the different zones of the touchscreen interface.<\/em><\/h6>\n<h6><em>When the &#8220;Boost&#8221; mode is activated, ventilation is boosted to quickly bring the home up to temperature (hot or cold, depending on the season).<\/em><\/h6>\n<h6><em>If &#8220;Boost&#8221; mode is active in one zone and a second zone requires heating or cooling, this zone will also benefit from &#8220;Boost&#8221; mode.<\/em><\/h6>\n<h6><strong><em>The &#8220;Boost&#8221; function stops automatically when the desired temperature is reached.<\/em><\/strong><\/h6>\n<h6><em><strong>From version 2.1 onwards, the &#8220;Boost&#8221; mode can be activated from the global controls<\/strong>. It acts on all rooms in the home, and stops automatically when all rooms reach the required temperature, or after a programmed time (2 h by default, customizable). <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3174\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3174\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why is there a temperature difference between my thermostat, my touchscreen interface and my personal thermometer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3174\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3174\"><h6><em>The tactile interface and the thermostat are sensitive to their installation position. They must be installed in accordance with good practice: <\/em><\/h6>\n<ul>\n<li>\n<h6><em>On an interior wall, approx. 1.3 m from the floor.<\/em><\/h6>\n<\/li>\n<li>\n<h6><em>Protect from direct sunlight, heat, drafts and splashing water.<\/em><\/h6>\n<\/li>\n<li>\n<h6><em>Away from electrical interference. Maintain a minimum distance of one meter from any electrical appliance. <\/em><\/h6>\n<\/li>\n<li>\n<h6><em>Away from elements that could interfere with it: Wi-Fi receiver\/transmitter, cordless phone&#8230;<\/em><\/h6>\n<\/li>\n<li>\n<h6><em>In the living room, when you&#8217;re using the touchscreen interface as a thermostat, not in a corridor or the kitchen.<\/em><\/h6>\n<\/li>\n<li>\n<h6><em>In the living or dining room, not in the kitchen if your living space is open-plan.<\/em><\/h6>\n<\/li>\n<\/ul>\n<h6><em>From version 2.1 onwards, you can adjust the thermostat temperature from the Advanced Settings menu for the zone concerned.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3175\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3175\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I'd like more heating\/air-conditioning power in a room in relation to its exposure. Can I increase ventilation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3175\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3175\"><h6><em>It is impossible to isolate a room to increase air flow, as the ventilation system operates globally. However, it is possible to increase the overall power of the machine&#8217;s fan from: Home &gt;Global heating\/air conditioning controls &gt;&gt; Advanced settings &gt;Ventilation power: Silent\/Normal\/Increased. <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3176\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3176\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why is ventilation always on when I don't need heating or cooling?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3176\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3176\"><h6><em>Dans le cas o\u00f9 votre ventilation est toujours active, il est <strong>possible que le mode purification soit configur\u00e9 manuellement<\/strong> : Mini \/ Moyen \/ Maxi. <strong>Pour que la<\/strong> <strong>ventilation s&#8217;arr\u00eate automatiquement<\/strong> en fonction de votre besoin de chauffage ou de rafra\u00eechissement, votre gestion de qualit\u00e9 d&#8217;air doit \u00eatre en<strong> mode<\/strong> &#8220;<strong>Auto<\/strong>&#8220;.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0928e57 elementor-widget elementor-widget-menu-anchor\" data-id=\"0928e57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"entretien-depannage\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-image-url=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/Groupe-19882.jpg\" class=\"elementor-element elementor-element-fdf3cd8 e-flex e-con-boxed e-con e-parent\" data-id=\"fdf3cd8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-300cf29 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"300cf29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44a8bd2 e-con-full e-flex e-con e-child\" data-id=\"44a8bd2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-cae0800 elementor-widget elementor-widget-heading\" data-id=\"cae0800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maintenance &amp; Repair<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-162bc44 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"162bc44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db557a2 e-flex e-con-boxed e-con e-parent\" data-id=\"db557a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-8855869 elementor-widget elementor-widget-heading\" data-id=\"8855869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Questions and answers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-0ec77f9 elementor-widget elementor-widget-accordion\" data-id=\"0ec77f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to maintain the filters? How do I do it?   <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1541\"><h6><em><strong>Filter maintenance is essential for the proper operation<\/strong> of your system and to <strong>ensure good air quality<\/strong> throughout your home. We recommend <strong>changing filters at<\/strong> <strong>least once<\/strong> <strong>a year<\/strong> under normal operating conditions. <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Touchscreen or thermostat won't light up?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1542\"><h6><em>Check the<strong>power supply<\/strong> to the touchscreen interface and replace the two thermostat <strong>batteries<\/strong> if necessary.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why does the touchscreen interface restart automatically?  <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1543\"><h6><em>As a sophisticated IT product, it is necessary for the touchscreen interface to reboot to <strong>ensure proper system operation<\/strong>. If necessary, the reboot is managed by the touchscreen itself. <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfaf71a elementor-widget elementor-widget-menu-anchor\" data-id=\"cfaf71a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Connection-application\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-image-url=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/Groupe-de-masques-190.jpg\" class=\"elementor-element elementor-element-acaa261 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"acaa261\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9fb8be2 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"9fb8be2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c24c4bc e-con-full e-flex e-con e-child\" data-id=\"c24c4bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-4c84fab elementor-widget elementor-widget-heading\" data-id=\"4c84fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connexion &amp;\nApplication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b4e7e1 e-flex e-con-boxed e-con e-parent\" data-id=\"9b4e7e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-3796487 elementor-widget elementor-widget-heading\" data-id=\"3796487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Questions and answers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-ce02070 elementor-widget elementor-widget-accordion\" data-id=\"ce02070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is there a user application?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2161\"><h6><em>Yes. The \u201cEurevia Home\u201d user app is available on the Play Store and Apple Store. <\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the purpose of the user application?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2162\"><h6><em>The user application enables <strong>remote control<\/strong>, and has the same functionalities as the touch interface.<\/em><\/h6>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What's the Wi-Fi connection for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2163\"><h6><em>It allows :<\/em><\/h6>\n<ul>\n<li>\n<h6><em>use the<strong>user application on your smartphone<\/strong>.<\/em><\/h6>\n<\/li>\n<li>\n<h6><em>access to <strong>updates<\/strong>.<\/em><\/h6>\n<\/li>\n<li>\n<h6><em>benefit from <strong>remote support<\/strong>.<\/em><\/h6>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-862fc63 e-flex e-con-boxed e-con e-parent\" data-id=\"862fc63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83a0da2 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"83a0da2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"193\" data-src=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/AdobeStock_627990167-SAV-AI-Converti-scaled.png\" class=\"attachment-medium size-medium wp-image-10956 lazyload\" alt=\"\" data-srcset=\"https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/AdobeStock_627990167-SAV-AI-Converti-scaled.png 2560w, https:\/\/eurevia.orlenemoulinas.fr\/wp-content\/uploads\/2024\/10\/AdobeStock_627990167-SAV-AI-Converti-scaled-600x386.png 600w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/193;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-69e65c6 elementor-widget elementor-widget-heading\" data-id=\"69e65c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefit from assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#181E25\" class=\"elementor-element elementor-element-c4fe771 elementor-widget elementor-widget-heading\" data-id=\"c4fe771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tell us about your problem and we'll suggest the best solution.  <br>Contact us by e-mail.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af80e1c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"af80e1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"mailto:%20support@eurevia.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">support@eurevia.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service Users Downloads r\u00e9GATE &#8211; Tablet reGATE User Manual ReGATE planning (video tutorial) Thermostat &#8211; reSENS r\u00e9SENS user manual (wired and wireless) rZ A1 User manual Wireless analog thermostat rZ A2 User manual Analog thermostat Setpoint offset rZ D1 User manual Digital thermostat Wireless FAQ reGATE touch interface Questions and answers What is planning [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9979","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eurevia - Creator of Thermal Comfort &quot;Made In France&quot;<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eurevia - Creator of Thermal Comfort &quot;Made In France&quot;\" \/>\n<meta property=\"og:description\" content=\"Customer service Users Downloads r\u00e9GATE &#8211; 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